Remote Customer Success Associate

Job description

Thank you for your interest in joining the Polkastarter team as a Remote Customer Success Associate. Polkastarter is the fully decentralized protocol for launching new ideas. 

With Polkastarter, decentralized projects can raise awareness, build a loyal community, and receive long-term support. Users of the platform will be able to participate in a secure and compliant environment and use assets both in and beyond the current ERC20 standard.

As a Customer Success Associate at Polkastarter you'll:

  • Onboard new projects to the Polkastarter ecosystem.
  • Work with existing projects to increase the value they receive from our team
  • Collaborate with other Polkastarter team members and teams at large (Product, Management, Marketing) on a day to day basis.

Job requirements

You must have

  • Proficient English language skills (written and spoken)

  • Deep understanding of the blockchain space

  • Exceptional people and communication skills (written and verbal)

Great if you have

  • Great analytical background

  • Good understanding of IDOs, vesting periods, usual raises, etc

  • The ability to simplify complex technical concepts

  • Some Web Development Experience would really help in identifying and reporting bugs to our Product Team